Karen Dolen
SVP – Loan Servicing Manager
Karen began her commercial real estate career in 1994 when she helped launch Peter W. Wong Associates, Inc. and form its loan servicing department for their correspondent life insurance company loan portfolio. In 2005, Karen helped navigate the company’s transition to Intervest Mortgage, and then in 2015, she left with Jeff Coats to form JS Coats Capital. Karen utilized her years of experience and enthusiasm to start the highly respected loan servicing department at JS Coats.
Throughout her career, Karen and her staff have worked closely to meet the diverse administrative servicing requirements of up to 16 institutional lenders, while simultaneously maintaining strong relationships with, and providing first class service to, borrowers. Karen leads her staff to provide prompt and personal attention to attend to all loan events, guide processes between borrowers and lenders, and assure that servicing requirements are achieved in a timely manner.
When not wearing one of her many corporate hats at JS Coats, you can find Karen listening to audio books while busy at work in her sewing studio, adding new garments to her closet and creating content for her ten thousand plus followers on Instagram (@intostitches). Karen is happy to report that she completed her “bucket list” goal of reading the top 125 classics of all time (if you happen to be a fellow Excel nerd, ask her how she came up with her list!).